Customer Experience

The Customer Experience team work in the background supporting all of our customer facing teams to ensure that any interaction with customers is the best it can be and holding us accountable when they find that it’s not. 

Through the use of innovative technologies and good old fashioned listening to a call we find out so much about what goes on for our customers and help to highlight areas for improvement but also celebrate the good work that goes on and share best practice for the benefit of all.